Shipping policy

Shipping Policy

Thank you for shopping with Pure Luxe UK. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.

During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location and shipping method selected at checkout.

United Kingdom

  • Standard Shipping: 5–10 business days

International Shipping

  • Delivery times may vary depending on the destination country and customs processing.

Please note that shipping times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow up to 48 hours for tracking updates to appear.

Delays

Pure Luxe UK is not responsible for shipping delays caused by:

  • Courier disruptions
  • Customs clearance delays
  • Weather conditions
  • Incorrect shipping information provided by the customer
  • High shipping volume periods

Incorrect Addresses

Please ensure that your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply.

Lost or Stolen Packages

Pure Luxe UK is not responsible for lost or stolen packages confirmed as delivered by the courier.

If you experience an issue with your delivery, please contact the shipping carrier directly or email us at hello@pureluxeuk.co.uk and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

Email: hello@pureluxeuk.co.uk

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Pure Luxe UK
Email: hello@pureluxeuk.co.uk